Refund policy

Last updated: June, 2026

We want you to love your NormRift experience. If something is not right, here is how we handle it.

BEVERAGES AND CONSUMABLES
Due to health and safety regulations, consumable products (drinks, electrolyte powders, and similar items) cannot be returned once opened. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@normrift.com with your order number and a photo of the issue. We will send a replacement or issue a full refund - your choice.

MERCHANDISE (CLOTHING, CAPS, ACCESSORIES)
Unused and unwashed merchandise may be returned within 30 days of delivery for a full refund or exchange. Items must be in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item arrived faulty.

HOW TO INITIATE A RETURN
Email hello@normrift.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.

REFUND PROCESSING
Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank. You will receive an email confirmation when your refund is issued.

INTERNATIONAL ORDERS
For international orders, we do not cover return shipping costs unless the item is faulty. Customs duties and taxes paid on delivery are non-refundable.

NON-RETURNABLE ITEMS
Gift cards, opened consumables, and items marked as final sale are not eligible for return.